Frequently Asked Questions

What is eAQUI?
How is eAQUI different from a portal?
What does the name "eAQUI" mean?
Must one be a registered user to purchase on eAQUI?
Does eAQUI publish customer information?
Where can I find eAQUI company information?
What kind of products are offered on eAQUI?
What forms of payment does eAQUI accept?
What is the eAQUI return policy?
What is the cost for shipping?
I am looking for a particular product, how can I find it?
Does eAQUI offer any product specials?
Does eAQUI inventory products?
How do I become a supplier to eAQUI?
What software is needed in order to use the site?
How secure is the transmission of data through your Website?
How can eAQUI help me streamline my company’s procurement process?


What is eAQUI?
eAQUI is the simple, fast and efficient answer to Latin America's business technology procurement needs. eAQUI provides individuals within registered corporations an internet interface through which they may purchase the business products and services they require. eAQUI is your trusted advisor for business to business purchases.


How is eAQUI different from a portal?
eAQUI is a destination site, not a portal. Traditionally, a portal has been defined as a website that facilitates navigation to a destination or to information. eAQUI provides all products, services, tools, and news within the site; eAQUI customers never have to leave our site to complete a transaction or make a purchase.


What does the name "eAQUI" mean?
eAQUI means "electronic commerce here". This name reflects our mission: to provide a single electronic business-to-business site to help streamline the procurement process for Latin American corporations. eAQUI is your trusted advisor for business to business purchases.


Do you need to be a registered user to purchase on eAQUI?
Yes, in order to access the full range of benefits of eAQUI, your company must be a registered user. Designated individuals within the registered company will have access to the purchasing options of eAQUI. To register, simply click COMPANY INFO and you will be taken to our registration page.


Does eAQUI publish customer information?
No, eAQUI does not reveal or publish the corporate name, individual users, addresses or any other information of its customers. Furthermore, eAQUI does not sell this information to outside parties. eAQUI is your trusted advisor for business to business purchases and as such respects and maintains your company’s privacy.


Where can I find eAQUI company information?
eAQUI has a wide variety of information available in the COMPANY INFO section of this site. Included in this site are eAQUI Press Releases, additional information about our company and job opportunities.


What kind of products are offered on eAQUI?
Currently eAQUI offers information technology (IT) products including, but not limited to computer hardware, software, networking equipment and related services. It is the mission of eAQUI to provide its customers with a complete range of business products and services; towards this end we will be augmenting our product service offering on a regular basis.


What forms of payment does eAQUI accept?
eAQUI is a registered member service and upon registration of your company a direct billing application will be completed. Upon approval of direct billing eAQUI will bill your company for all approved purchases. In the near future eAQUI will be accepting Visa, MasterCard, and American Express. We will announce the addition of new payment options on our site.


What is the eAQUI return policy?
If you are not satisfied with your purchase, simply contact your local eAQUI customer service center to arrange an exchange or refund in the form of credit to your account.


What is the cost for shipping?
eAQUI prices include same day or next day delivery within our Local Trade Area.


I am looking for a particular product, how can I find it?
eAQUI offers three easy and convenient ways to find all the information technology products to meet your business needs. You can locate your product by navigating through our product lists, ordering by item number on the Order Summary/Checkout screen, or by using our search engine.


Does eAQUI offer any product specials?
Yes, eAQUI offers a variety of specials. These offers can change daily so be sure to check-out our Promotions Area each time you visit our site for the latest ways to save money.


Does eAQUI inventory products?
eAQUI operates on a virtual drop-ship model and does not inventory products. We work with a network of distributors in each local market in order to provide the best pricing and selection to our customers. Our virtual drop-ship model also gives us the flexibility to source and ship from various distributors, thus providing expanded inventory and the fastest shipping method possible.


How do I become a supplier to eAQUI?
If you wish to become a supplier to eAQUI, please complete the supplier information form in the COMPANY INFO section and an eAQUI sales associate will contact you.


What software is needed in order to use the site?
You do not need new software to use this site. All you need is your Internet browser.
eAQUI supports the use of Internet Explorer and Netscape Navigator. You must have either Microsoft Explorer version 4.0 or Netscape Navigator version 3.02 or higher.
To get the latest version of Netscape Navigator, click here.
To get the latest version of Internet Explorer, click here.


How secure is the transmission of data through your website?
This site has security measures in place to protect the our client's valuable data. These include firewall protection, password encryption, and restricted server access.


How can eAQUI help me streamline my company’s procurement process?
eAQUI provides a convenient one-stop location for your company’s information technology needs, thereby eliminating the need for multiple vendors. The eAQUI solution can also mirror your current procurement process hierarchy. Furthermore, using eAQUI eliminates the need to search the internet for the best selection, prices and delivery options. eAQUI saves you time in procurement processing and reduces the cost of sourced parts. The benefits can be achieved using only a PC, Internet connection and a web browser.